Web Site Help

What technologies are required to use your website?

The most recent version of your favorite browser installed on your computer
Javascript must be enabled in your browser
Cookies must be enabled in your browser

I lost my password/username. How can I retrieve it?

You can retrieve your password by visiting the Login Help page. You will be required to enter the email address that you registered with, and your login information will be emailed to you.

I lost my Sock Club pre-registration ID. How can I retrieve it?

Your pre-registration ID was emailed to you when you first signed up. You can access your login and sock club pre-registration information in this email. If you lost your email, and if you remember your username and password, log in, then visit View Account. If you are pre-registered for any sock club, you will find your pre-registration code under the Sock Clubs link. You can even order directly from this page.

How do I use my gift certificate?

You can apply any remaining gift certificate balance to your online purchase. Upon checkout, you will be prompted for your certificate ID number (located on the certificate). Any remaining balance will be applied to your total. After purchase completion, your remaining balance will be displayed.

How do online gift certificates work?

Once you purchase a gift certificate through our website, you will be offered an opportunity to print a physical gift certificate with its unique certificate ID as well as a personal note. Regardless of whether or not you print the certificate at this time, gift certificate information will be emailed to the address your have registered under your account.


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