Shipping & Returns

Ordering Information

Payment

We accept Mastercard and Visa as well as PayPal.

Although we utilize PayPal to provide a secure and reliable method of accepting payments, having a PayPal account is not required in order to shop with us.

Shipping Information

Processing Time

At Blue Moon Fiber Arts, our yarns, and fibers are individually hand-painted. In order to offer you as many colour and fiber choices as possible and to keep costs reasonable, most of our garment yarn and spinning fibers are dyed to order. Of course this takes more time than walking to a shelf, picking up a skein or two of yarn and packing it up. We do our very best to process and ship orders within five to ten business days of receipt. On occasion, processing times may take longer. If that's the case, we'll be sure to contact you and let you know.

Shipping to US Addresses

All packages shipped within the United States are sent via USPS Priority Mail for anything above 14 ounces and are calculated based on weight of items purchased. Any package weighing less than 14 ounces is sent First Class and postage is calculated based on weight.

Shipping to International Addresses

Please note that all prices are in US dollars. Packages destined to regions outside of the United States are sent via USPS Priority Mail for any package weighing more than 4 pounds and you may choose from First Class International Or Priority Mail for anything weighing 4 pounds or less.

PLEASE NOTE: Packages shipped by First Class Mail cannot be tracked. We will not be held responsible for any lost packages shipped via First Class. If you would like tracking, you will need to select Priority Mail shipping.

Delivery times average four days to two weeks from the time of shipment.

Customs may delay delivery and you may be subject to import duties and taxes which are levied once the package arrives at your country. Additional charges or duties for customs clearance are the sole responsibility of the recipient as we have no visibility or control over these charges. Customs regulations vary widely from country to country and you should contact your local customs office for more information.

Blue Moon is not responsible for incorrect addresses. The customers are responsible for keeping their addresses current in their Blue Moon account.

RETURNS

You must contact Blue Moon for authorization prior to returning any yarn. Unused yarn that is in its original condition and has not been balled or cut into within 60 days of purchase for a refund or an exchange. When exchanging unused yarn, you are responsible for shipping costs to and from Blue Moon. We cannot accept responsibility for items lost or damaged in shipping. Please be sure to to return merchandise in a traceable manner.

REFUNDS

We can refund shipping costs only if the return is the result of our error or defective products. All returns must be preauthorized before they are returned and the following information must accompany the product: the original order number; the reason for the return; and your full name, address, email address, and phone number.

EXCHANGES

We do not accept exchanges on books, patterns, cards, needles, or accessories unless the items were damaged in shipment. Blue Moon will pay any shipping costs associated with replacing damaged merchandise. Please include the damaged merchandise, a description of the damage, a copy of your original receipt, and your email and shipping addresses. Please ship returns to:

Blue Moon Fiber Arts Inc.
Attn: Returns
56587 Mollenhour Road
Scappoose, OR 97056

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