Gift Certificate FAQ

Purchasing Gift Certificates

Please note: All Gift Certificates are done virtually via email. An actual certificate to be mailed is not available.

Gift Certificates are purchased just like any other item in our store. You can pay for them using the store's standard payment method(s). After your purchase is completed, you will be able to send the Gift Certificate via email to your recipient. Please note that Gift Certificates are handled completely online. Paper copies are not mailed out.

How to Purchase and Send Gift Certificates

To send a Gift Certificate, go to Gift Certificates (located along the top navigation bar of this site), choose a gift certificate amount, add it to your cart, and check out (or continue shopping).

After you check out, a Gift Certificate Account will be created in your name, and you will have the option to send Gift Certificates to other people totaling up to the amount you purchased.

At the top of your Order Confirmation page, the balance of your Gift Certificate Account will be displayed. To send a Gift Certificate to your recipient, click on the button that says "Send A Gift Certificate."

On the next screen, enter the name, email address, the amount of the Gift Certificate you wish to send, and your personal message. Then click on the "Send" button.

You will be taken to a confirmation screen where you can review the information and make any changes if necessary. Once the information is to your satisfaction, click on the "Confirm" button. Your Gift Certificate will then be emailed to your recipient.

If you do not wish to send a Gift Certificate immediately upon check-out, you may return and send it at a later time. Simply login, go to "My Account," and then follow the above directions.

Once your Gift Certificate Account has been emptied, you will need to purchase another Gift Certificate amount before being able to send out any more.

Redeeming Gift Certificates

If you receive a Gift Certificate by email, it will contain details of who sent you the Gift Certificate, and possibly a short message from them. The email will also contain the Gift Certificate Redemption Code. It is a good idea to print out this email for future reference. You can now redeem the Gift Certificate in two ways.

1. By clicking on the link contained within the email for this express purpose. This will take you to the store's Redeem Gift Certificate page. You will then be requested to create an account (or login if you already have an account), before the Gift Certificate is validated and placed in your Gift Certificate account, ready for you to spend it on whatever you want.

2. During the checkout process, on the same page that you select a payment method, there will be a box to enter a Redemption Code. Enter the Redemption Code here and click on the Redeem button. The code will be validated and the amount added to your Gift Certificate Account. You can then use the amount to purchase any item from our store.

Please note, clicking on the confirmation link or entering the redemption code transfers the gift certificate balance to your account and makes it available for you to spend. To redeem the funds on an order, do the following:

On Step 2 of the checkout process, scroll down to the box that says "Gift Certificates." At the bottom of the box, you will see your "Available Balance". In the small box directly above your balance, type in the amount you wish to apply to your order. If your gift certificate covers your entire purchase, then proceed to Step 3. If a balance is due, choose a payment method for your balance and then proceed to Step 3. (You DO NOT need to enter the redemption code again as the balance has already been transferred to your account.)

When Problems Occur...

For any questions regarding the Gift Certificate System, please contact the store. Please make sure you give as much information as possible when you contact us.

 
 

 
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