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What a bummer! Our shipment is late.

Unfortunately, our beloved Socks that Rock® Mediumweight and Heavyweight sock yarns are temporarily backordered until the week of July 21, 2014. If your order contains either of these yarn bases between now and then, we will process (dye and ship) the part of your order we can and then, as soon as we receive our incoming shipment of Mediumweight and and Heavyweight, we'll process that part of your order. Since we dye our yarns to order, order processing generally takes about two weeks; as a result, orders containing Mediumweight and Heavyweight yarns will be shipped about three to four weeks from now. We will do our best to expedite these orders as soon as the yarn bases arrive at our doorstep.

We are sorry for this inconvenience and appreciate your patience!

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Did you know that when you place your order with us, then we dye it just for you?

It's true.

Here at Blue Moon - land of texture, color, and yes, chickens - we hand-paint your skeins of yarn and hanks of fiber to order. We do this for a variety of reasons: to make sure we can offer you as many colorway selections as we possibly can, to give you as many yarn and fiber choices as we want, to keep costs reasonable for both you and us, and lastly, to assure knitter happiness with color, yarn and a job well done. Of course, this takes a little bit more time than walking to a shelf in a storeroom, picking up a skein or two of yarn, and shipping it out (not that there's anything wrong with that). When we hand-paint your order, we first bundle it, then soak it in our special magic solution. When soaking is done, we lay it out on our tables and paint it. We then steam it to set the dye after which it sits overnight to cool. The very next morning, we rinse and hang it from the rafters to dry and look pretty! Since we reside in the Pacific Northwest this part of the process can take up to 48 hours for our large hanks of garment yarns and roving, even with our state-of-the-art dehumidifier. When we are sure it is dry, we take it down from its drying place, bundle and label each one, and ship them from our loving hands to yours!

We do our very best to process and ship orders within 6 to 12 business days of receipt. On occasion, due to sales, seasonal fluxes, or mother nature, processing times may take longer. If that's the case, we'll be sure to contact you and let you know.

It is very important to us that our knitters are happy knitters!
We truly appreciate your patience with our process!

Team Blue Moon

 
 

 
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