Did you know that when you place your order with us, then we dye it just for you?
Here at Blue Moon – land of texture, color, and yes, chickens – we hand-paint your skeins of yarn and hanks of fiber to order. We do this for a variety of reasons: to make sure we can offer you as many colorway selections as we possibly can, to give you as many yarn and fiber choices as we want, to keep costs reasonable for both you and us, and lastly, to assure knitter happiness with color, yarn and a job well done.
Of course, this takes a little bit more time than walking to a shelf in a storeroom, picking up a skein or two of yarn, and shipping it out (not that there's anything wrong with that). When we hand-paint your order, we first bundle it, then soak it in our special magic solution. When soaking is done, we lay it out on our tables and paint it. We then steam it to set the dye after which it sits overnight to cool. The very next morning, we rinse and hang it from the rafters to dry and look pretty! Since we reside in the Pacific Northwest this part of the process can take up to 48 hours for our large hanks of garment yarns and roving, even with our state-of-the-art dehumidifier. When we are sure it is dry, we take it down from its drying place, bundle and label each one, and ship them from our loving hands to yours!
We do our very best to process and ship orders within 6 to 12 business days of receipt. On occasion, due to sales, seasonal fluxes, or mother nature, processing times may take longer. If that's the case, we'll be sure to contact you and let you know.
It is very important to us that our knitters are happy knitters!
We truly appreciate your patience with our process!
COLOR VARIATIONS - Computer screen colors. The color you see on your computer screen may be slightly different from the actual color of the yarn, because all monitors display colors differently. Dye lots. Our yarn is dyed in very small batches and we do not use dye lot numbers. So, when ordering, make sure that you purchase enough yarn for your entire project. Dapples. There are many variables in the hand-paint process and there are some dyes that dapple or pop tiny spots of color. These qualities are considered design elements and add to the handwork aspect of our product. If you need any help with your color selection, do not hesitate to ask us for help.
WOOL YARN CARE - We recommend you soak your knit wear in lukewarm or cold water with a very small amount of gentle detergent (NO BLEACH). Spin the water out and then lay the knitwear flat to dry. If you have a top load washer, this is a very easy process. Just fill with enough water to cover the garment, let it soak, drain the water, spin out, and lay flat to dry. We even recommend this for the Superwash yarns. It is an easy process and the less agitation on fibers the better. No matter what it is treated with, it is still wool. Socks get enough of a work out on our feet. They need a bit of a rest when washing. I like to think of it as spa day for socks.
COTTON YARN CARE - Our Sock Candy Yarn can be washed in a washer and dried in a dryer. We actually recommend the dryer for this yarn. There might be a small amount of bleeding in the darker colors, so make sure to wash them with like colors.
DYE BLEEDING AND HAZING - A dye bleed occurs when you put your garment in water and a good deal of that color ends up in the water. We work very hard to ensure that our yarns do NOT bleed. However, we are human and mistakes do happen. If you have a garment or socks that are bleeding, gather them in their water, add vinegar, and steam for ten minutes. Let it sit for a few hours and the water should be clear. A dye haze occurs when a dye comes off a bit onto your hands and needles. The colors we have that haze the most are the saturated ones -- especially the Ravens. Our experience is that they wash fine and do not fade. If your experience is different, please contact us. We will happily replace any unhappy dye drama that has escaped the production barn.
MILLS AND YARN - Mills lack standards and quality control so we have hundreds of pounds of yarn from mills we have pulled because it does not meet our standards. (This was the impetus for the birth of Mill Ends.) We try to catch these, but sometimes they sneak through. If you receive a skein from us that is underplyed in places or has a massive number of knots, PLEASE let us know. Your happiness is our goal. We only want you feeling wonderful when knitting with our yarn. Also, if we do not know about the problem, we cannot then inform the mill.